1. Acceptance
By using the Service, you agree to these Terms.
2. Operator
Persistly is operated by Northshore Labs LTD, 19 Mestnost Manastirski Rid, Veselina Tsankova str., Varna, Bulgaria. UIC/BULSTAT: 208665242. VAT ID: BG208665242.
3. Accounts
You are responsible for maintaining account security and for all activity under your account. Persistly uses Clerk for authentication.
4. Service description
Persistly is a hosted cloud save persistence and sync product for games. It provides a runtime API, operator dashboard, documentation, and SDK surfaces tied to that save-sync contract.
Persistly is not a real-time multiplayer backend, matchmaking service, authoritative game logic server, analytics ingestion platform, or general-purpose backend platform.
5. Payments
Payments are processed through Stripe. Subscriptions renew automatically unless cancelled. Refunds and failed payments are handled under the Billing Policy.
You must keep billing, company, VAT, and tax details accurate before invoices are finalized. Corrections to finalized invoices may require a credit note, reissued invoice, or accounting review.
6. Acceptable use
You must not use the Service for illegal activity, infrastructure abuse, unauthorized scanning or attacks, interference with service operation, or data you are not authorized to process.
You must not submit malware, illegal content, credentials or secrets that do not belong in save data, special category or sensitive personal data unless explicitly allowed in writing, or unbounded payloads intended to bypass published limits.
7. Customer responsibilities
Customers are responsible for game data, project configuration, runtime keys, public client usage patterns, user notices, and compliance with applicable laws.
You are responsible for securing API keys, separating stage and production environments, implementing client-side sync safely, backing up any local game state you need outside Persistly, and giving your players appropriate notices and choices.
8. Plans, limits, and fair use
Plans may include request limits, rate limits, payload limits, feature limits, support levels, and operational restrictions. We may throttle, reject, or suspend traffic that exceeds limits, threatens service stability, or appears abusive.
Published limits are product limits, not permission to generate wasteful or harmful traffic. You should not sync every frame, store unbounded blobs, or use Persistly as a replacement for real-time multiplayer state.
9. Intellectual property
We retain all rights in Persistly, the hosted service, docs, dashboard, runtime API, branding, and non-open-source product code. You retain rights in your games, game content, and customer data. Public SDK repositories may have separate open-source licenses.
If you provide feedback, suggestions, or improvement ideas, we may use them without restriction or compensation.
10. Service availability and changes
Unless a separate written agreement says otherwise, Persistly is provided without a service level agreement. We may change, suspend, deprecate, or discontinue features, limits, or access policies as the product evolves. We will try to avoid unnecessary breaking changes to the published runtime API.
11. Suspension and termination
We may suspend or terminate accounts for violation of these Terms, abuse, legal requirements, security risk, or operational risk.
After termination, access to projects, runtime keys, dashboard features, and stored save data may be disabled or deleted subject to the Privacy Policy, DPA, Billing Policy, backups, and legal retention obligations.
12. Data
Use of the Service is also governed by the Privacy Policy, Cookie Policy, Data Processing Addendum, and SDK Terms where applicable.
13. International use
The Service may be accessed globally. Users are responsible for compliance with local laws that apply to their games, players, and use of Persistly, including export, sanctions, consumer protection, privacy, and child-safety laws where applicable.
14. Disclaimers
To the maximum extent permitted by law, Persistly is provided on an “as is” and “as available” basis without warranties of uninterrupted availability, error-free operation, or fitness for a particular purpose.
15. Limitation of liability
To the maximum extent permitted by law, we are not liable for lost profits, business interruption, data loss, or indirect damages. Our total liability is limited to the amount you paid for the Service in the last 12 months.
16. Governing law
These Terms are governed by the laws of Bulgaria.
17. Changes
We may update these Terms. Continued use after an update means acceptance.
18. Contact
Legal questions: legal@northshore-labs.com. Product support: support@persistly.app.