1. Subscriptions
The Service operates on a subscription basis. Billing cycles may be monthly or yearly depending on the plan selected at checkout. Subscriptions renew automatically unless cancelled.
2. Payments
Payments are processed securely through Stripe. We do not store full payment card details.
3. Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are provided unless stated otherwise or required by law.
4. Plan changes
Upgrades, downgrades, and billing interval changes are handled through Stripe or the Persistly dashboard where available. Stripe may calculate prorations, credits, or immediate charges depending on the change and billing settings.
5. Refunds
Refunds may be issued at our discretion and are reviewed case by case.
6. Failed payments
If a payment fails, we may retry the charge and may suspend access until payment is successful. During payment issues, runtime access may be limited, downgraded, or suspended to protect the service.
7. Taxes and invoice details
Prices may include or exclude VAT depending on your location. You are responsible for any applicable taxes and for providing accurate billing, company, and tax ID details before invoice finalization.
If invoice details need correction after payment, contact support. Some corrections can be made through Stripe customer records; finalized invoices may require a credit note, corrected invoice, or accounting review.
8. Chargebacks and disputes
If you believe a charge is incorrect, contact support before opening a chargeback where possible. We may suspend accounts involved in unresolved payment disputes.
9. Pricing changes
We may update pricing or billing terms with notice.
10. Contact
Billing questions can be sent to support@persistly.app.